Shipping & Orders
1. Order Processing:
Order Confirmation: After placing your order on the Seraphil website, you will receive an email confirmation with your order details. Please ensure that all the information provided is accurate.
Processing Time: Orders are typically processed within 1-2 business days. During peak times or special promotions, processing may take a bit longer. We strive to ensure that your order is shipped as quickly as possible.
2. Shipping Methods & Delivery:
Shipping Partners: We partner with leading courier services like Blue Dart, Delhivery, and India Post to ensure your order reaches you swiftly and safely.
Delivery Time:
Metropolitan Cities: 3-5 business days.
Tier 2 & 3 Cities: 5-7 business days.
Remote Areas: 7-10 business days.
Shipping Charges:
Shipping Charges are calculated on the basis of the location provided by the customer.
3. Order Tracking:
Tracking Information: Once your order is shipped, you will receive an email with the tracking number and a link to track your shipment. You can also log in to your Seraphil account and visit the "My Orders" section to track your order status.
4. Order Modifications & Cancellations:
Order Modifications: If you wish to modify your order, please contact our customer service team at within 6 hours of placing the order. We will do our best to accommodate your request, though we cannot guarantee modifications once the order is processed.
Order Cancellations: If you need to cancel your order, please contact us immediately. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you may refuse the delivery, and once the product is returned to us, we will process the refund minus the shipping cost.
5. Damaged or Incorrect Orders:
Damaged Products: If your order arrives damaged or if you receive the wrong product, please contact us within 6 hours of delivery. Provide your order number and unboxing video of the damaged or incorrect items. We will arrange for a replacement or initiate a refund.